FAQ

Frequently Asked Questions (FAQ)

Orders & Account Information

How can I contact customer service?
Our Aeffex support team is always here to help. The fastest way to reach us is by email at contact@aeffex.com.

Where can I find the Terms & Conditions and legal information?
All legally required information can be found in the footer of our website. This includes: Impressum, Privacy Policy, Terms & Conditions (AGB), and the Right of Withdrawal.

Shipping & Delivery

How long does delivery take?
We usually need only 0–1 business day to process and pack your order (handling time). Delivery time depends on the shipping carrier and is typically 2–4 business days within the United Kingdom. The exact delivery time is shown during checkout.

How much are the shipping costs?
Shipping costs vary depending on the size, weight, and destination of your package. The final shipping cost will be clearly displayed in your cart and at checkout before you place your order.

Returns & Refunds

How long do I have to return an item?
We offer a voluntarily extended return period of 30 days from the date of delivery. Your legal right of withdrawal within 14 days remains unaffected.

Who covers the cost of returns?
Return shipping costs are paid by the buyer. All details regarding the process can be found on our Returns & Refunds page.

How quickly will I receive my refund?
Once we have inspected your return, we will process your refund immediately—no later than 7 days. The refund will be issued using the original payment method (Cash on Delivery).

Payment

Which payment methods do you offer?
Currently, we only offer Cash on Delivery. Any applicable fees for this payment method will be shown clearly during checkout. Additional payment options are planned for the future.

Are there additional fees for Cash on Delivery?
Yes. Cash on Delivery incurs extra charges imposed by the shipping carrier. These fees will be clearly displayed in your cart.